Privacy policy

Terms:

By accessing the Site, you are agreeing to be bound by these Terms, all applicable laws and regulations, and further acknowledge that you are responsible for compliance with any applicable local laws.

IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE NOT AUTHORIZED TO USE OR ACCESS THIS SITE. All materials on this site are protected by applicable copyright and trademark law.

Our organization is not obligated to provide prior notice for modifications to the Terms and Conditions, so we hope that you will review it periodically to be aware of any modification. In the event of any amendment is made to these terms and conditions, the amendments shall apply to all orders that are placed and confirmed after the amendment is made. As for the orders that were confirmed prior to making the amendment, they will not be covered by the new amendments. Your continued use of the Site after such modification constitutes your express acceptance of it. We inform you that we reserve the right to refuse to provide service, terminate accounts, remove, or modify content, or cancel orders and requests whenever we see a need for that at our sole discretion. Persons who are unable to represent themselves legally in accordance with the Kingdom of Bahrain system are not entitled to use the site. If you are a minor (under 18 years of age), you may use the Site only under the supervision of a parent or legal guardian, he agrees to the Terms and Conditions. You agree to accept and bear responsibility for all transactions that take place under your account and password. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU MUST NOT USE OR ACCESS THIS SITE.

All content on the site, including writings, designs, graphics, logos, icons, images, interfaces, symbols, programs, and trademarks, is exclusive property owned by the store, and this property is subject to copyright protection.

The site reserves the right to make any amendments or changes to its site and to the policies and agreements associated with it, including the privacy policy, as well as the terms and conditions of service document, and the terms of exchange and retrieval.

Organizing law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain and you irrevocably submit to the jurisdiction of the courts of the Kingdom of Bahrain.

Privacy policy:

Privacy and security are top priorities as we will never share, print or sell any customer’s information to any third party.

When you submit personal information on our site, we will make every effort to protect your information both online and offline.

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store your personal information on computer systems with limited access to those authorized to view this information, and our employees are trained in the safe handling of this information and data and keep them informed of the latest developments related to security procedures.

Your account privacy:

You are responsible for maintaining the confidentiality of your account information and password and for restricting who accesses your computer or our application, and you agree to accept responsibility for all activities that occur under your account or password if you are under 18 years of age, You may use the Services only with the involvement of a parent or guardian.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Delivery policy:

When the delivery takes place, you will be asked to sign electronically or your signature on the copy of the invoice. This signature serves as a confirmation that you have received the products in full as indicated in the invoice.

If you are not present at the specified address, we will deliver the order to anyone present at this address and sign it on the invoice electronically or on a copy of the invoice. You accepted and we were unable to deliver the order. Please contact customer service to set another date for order delivery. The Foundation is not responsible for any request that is not received within 15 days from the date of the request.

Alerts:

1- The period specified on the site for processing the application is calculated considering the working days, which are: from Sunday to Thursday, and the period does not include holidays.

2- If the delivery of the order is delayed beyond the specified date due to the pressure of requests or the pressure of the shipping company, the customer has the option between canceling the order and refunding the amount or continuing the order without obligating the secret of return to any financial or due obligations resulting from that.

3- In the event of a return or exchange, the customer shall bear the shipping cost back and forth.

4- If the shipping was free, then the value that will be deducted upon return is the same as the special shipping value from the shipping company or the delivery representative.

5- The Arabella Bahrain Corporation has the right to contact the customer immediately for marketing and selling purposes, and the right to record calls for training and development purposes.

6- The customer must follow up on his order by tracking the shipment numbers in the message sent by the shipping company after issuing the bill of lading.

7- When the order is shipped, orders cannot be replaced.

Information Security:

Although we use industry standard precautions to protect your personal information, we cannot guarantee absolute protection. The ability to provide 100% protection is not available anywhere, online or otherwise.

Evacuation responsibility:

Arabella Bahrain is not responsible for any damages resulting from the use of one of the products presented to it, whether alone or with another group of products, or the inability to use it even if it has reported the possibility of such damages.

We and/or the entities or companies listed in the “Who We Share Information” section below may use your information for the following purposes:

* For any purpose related to processing or fulfilling orders or to provide any requested service.

* To verify and carry out financial transactions that take place on the Website, including performing a balance check or detecting fraud

* Assisting you with your inquiries regarding customer service or providing the required information.

* To manage your accounts

* To provide you with a personalized or enhanced shopping experience

* For marketing purposes, including to send you newsletters or promotions from us and our partners unless you choose to opt-out of receiving such communications

* To improve our service or website

* To include it with information that we have already obtained by legal means through other sources

* To protect our rights. Our safety or the safety of others, including fraud prevention.

* For any purpose required by laws and regulations.

Information we may collect:

We (and our authorized service providers) collect.

Information that you provide via our Website or any of our Website customer service channels, including, but not limited to, by phone, email, during personal shopping visits or through our live chat feature (where available).

We and these service providers also collect information when you visit our website or from third parties who are authorized to share your information with us. Note that we or the authorized service providers with whom we deal may collect some of this information even if you are not a registered user and have not registered any orders. This information may include the following:

* Contact and personal data such as: name, address, phone number, email address, billing and payment information, date of birth, gift recipient data, gender, nationality and personal shopping preferences.

* Statistical information of the website, such as: your place of residence, the URL you use to access the website, browser, device type/private fingerprint, your computer’s IP address, domain type, the pages you visited, the search terms you entered, the items you entered You clicked

* Transaction information, including: orders you have placed, products you have purchased, dates and times of those orders, as well as orders you have not completed, products you have added to cart and later removed, preferences you have made known to us or requests to personalize certain items

* Information derived from third parties, such as: carriers, payment service providers.

*Information that you have provided to us through online or offline surveys, contests or product registration.

Please note that your payment card details will only be collected for transactional purposes and are not stored, sold or rented by us. Full details of your payment cards are not available to our staff. All card transactions are managed by trusted, approved and legally authorized partners who are responsible for ensuring that the payment details are kept secure during the payment process.

By submitting information about third parties to us, you confirm that you have previously obtained their consent to do so.

Customer service policy:

• Arabella Bahrain is committed to providing customer service as follows:

• Customer service number (0097333991833)

• The specific times for contacting customer service are from Saturday to Thursday from 9am until 4pm.

• WhatsApp messages are received via this number, and no audio, video or other communication is received in order to preserve the customer’s right to record the conversation.